Refund policy

If your key does not work

Contact us within 14 days of your order if your key is invalid, already used, or locked to a region you cannot redeem in. Send your order email, the game name and a screenshot of the error from Steam. We will replace the key or refund you.

Keys you have redeemed

Once a key has been redeemed successfully and the game is in your library, we cannot take it back, so we cannot refund it.

Wrong email address

If you typed the wrong email at checkout, contact us as soon as you notice. We will do our best to help, but we cannot promise to recover a key that was delivered to another person.

How refunds are paid

Refunds go back to the original payment method. Timing depends on your bank or payment provider.

Your legal rights

Nothing in this policy limits any rights you have under consumer law.